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We strive to ship all orders the same or next business day, with a 1:00 pm MDT cutoff time! Transit times can vary depending on shipping options chosen, but typically arrive within 1-4 business days after you receive your tracking number depending on your location. Colorado metro orders tend to arrive overnight because we are so close!

Helping you fall back in love with your skin is our mission! If you are not 100% satisfied with your organic goodness within 14 days of receiving your order, return it for store credit to use towards your next order! A small 20% return fee applies to used or opened product. Email us at info@bee-och.com to initiate a return or exchange. 

 Every once in a while, the tracking information doesn’t update as it’s moving through the USPS system. Often times this is due to a missed scan at one of it’s stops. Rest assured that if you received a shipping notification from us, your package is on its way! If your package doesn’t arrive or you don’t see a tracking update in the next few days, please reach back out and we will get a replacement out ASAP for you.

Thank you so much for your order and I am sorry to hear about your missing package! Missing packages are typically due to a delivery error and usually show up within the next day or two; it either turns up with a neighbor or was marked as delivered by accident and comes the next day or so. We recommend taking your tracking number to the post office as they are often able to use GPS to find out where it was delivered.

We no longer have an app, BUT what you can do is create an “app-like” tile on your phone. Attached are screenshots how and here are step by step directions:1. Open bee-och.com in your regular browser on your phone.2. Click the extra options 3-dot menu in the top right corner.3. Select “Add to home screen”

Wholesale functionality is BACK! If you are an established wholesale partner, please login to your account and click the link to “Request Wholesale Status Change” in your dashboard. Returning clients will need to reset your password to login to your account. 

Thanks so much for sharing the BEE-OCH love! Our referral program is located in your account dashboard. When you share your referral link, it will automatically give your friends/family $10 off their order placed through your exclusive link! In return, you get $10 worth of Pollen Points added to your account when they place an order using your link. If you’d like to start earning referral rewards here’s your steps:

“My Account” -> “Pollen Points” -> “Manage Pollen Points” -> “Share Referral Link”

Yes, all BEE-OCH products ship perfectly in the summertime. And we have 9 years of summer shipping experience to prove it!

You can make changes to your subscription anytime from your account dashboard. To find the options to pause, cancel, upgrade, or downgrade your subscription: Login to your account and click on “Orders”. Click on the original order that the subscription was made. When making changes to subscriptions, it takes you through the checkout process, which then overwrites the original subscription. If you simple want to “add to an exisiting subscription” you can checkout like normal and select “Add to Exisiting Subscription” next to the “Submit Order” button. You will also receive an email each time before your subscription renews with direct links to make any changes or additions.