Contact Us

You can now check your order status and tracking number within your account dashboard. Login to your account and click on the “Orders” tab. Click here to go to your account dashboard. 

We strive to process and ship all orders within 3 business days of receiving your order! Transit times will vary depending on shipping options chosen, but typically arrive within 1-5 business days after you receive your tracking number depending on your location for standard ground shipping. 

Helping you fall back in love with your skin is our mission! If you are not 100% satisfied with your organic goodness within 14 days of receiving your order, return it for store credit to use towards your next order! A small 20% return fee applies to used or opened product. Note that sample sizes and sale items and non-returnable. Email us at [email protected] to initiate a return or exchange. 

 Every once in a while, the tracking information doesn’t update as it’s moving through the USPS system. Often times this is due to a missed scan at one of it’s stops. Rest assured that if you received a shipping notification from us, your package is on its way! If your package doesn’t arrive or you don’t see a tracking update in the next few days, please reach back out and we will get a replacement out ASAP for you.

Thank you so much for your order and I am sorry to hear about your missing package! Missing packages are typically due to a delivery error and usually show up within the next day or two; it either turns up with a neighbor or was marked as delivered by accident and comes the next day or so. We recommend taking your tracking number to the post office as they are often able to use GPS to find out where it was delivered.

We no longer have an app, BUT what you can do is create an “app-like” tile on your phone. Attached are screenshots how and here are step by step directions:1. Open bee-och.com in your regular browser on your phone.2. Click the extra options 3-dot menu in the top right corner.3. Select “Add to home screen”

We now have an exclusive website just for wholesale buyers! Please fill out a new application at wholesale.bee-och.com

Thanks so much for sharing the BEE-OCH love! Our referral program is located in your account dashboard. When you share your referral link, it will automatically give your friends/family $10 off their order placed through your exclusive link! In return, you get $10 worth of Pollen Points added to your account when they place an order using your link. If you’d like to start earning referral rewards here’s your steps:

“My Account” -> “Pollen Points” -> “Manage Pollen Points” -> “Share Referral Link”

Yes, all BEE-OCH products ship perfectly in the extreme weather months. And we have 9 years of shipping experience to prove it!

You can make changes to your subscription anytime from your account dashboard. To find the options to make additions or changes to your products, skip your next renewal, or cancel your subscription: Login to your account dashboard and click on the “Subscriptions” tab to see all active subscriptions. When making changes to subscriptions, it takes you through the checkout process, which then overwrites the original subscription. If you simply want to “add to an existing subscription” you can checkout like normal and select “Add to Existing Subscription” next to the “Submit Order” button. You will also receive an email each time before your subscription renews with direct links to make any changes or additions. 

Platforms such as PayPal, Venmo, ApplePay etc do not allow the sale of CBD products through their gateways so, unfortunately, we cannot use their services directly on our website. However, Venmo, ApplePay, and most credit card companies do have the feature of issuing temporary credit card numbers for making online purchases. If you have further questions on this topic, please reach out directly at [email protected]

Store credit can be found on the checkout page under the “Apply Gift Cards” section when you are logged in. 

If you are receiving an error or the site is timing out after applying your Pollen Points, it is likely because there is another discount being applied to the cart as only one discount can be used per order. To apply your Pollen Points, remove the discount and apply again. 

Our product line is USDA Organic Certified, which means there is a full 5-step traceback system all the way to the farmers who grew our ingredients. We get mass balance and traceback audits every year at our annual organic inspection as part of the National Organic Program’s quality and integrity standards. We use only trusted organic suppliers who provide 3rd party COAs with every lot of ingredient we receive (complete with extraction flow charts) and we do our own 3rd party testing on finished products with a lab based in Colorado for potency, purity, heavy metals, full-spectrum microbial, and shelf life. To request specific COAs, please email us at [email protected]