Contact » Bee-Och Organics » Fort Lupton, CO

Q: My BEE-OCH App isn't working, what can I do?

How to save website as tile on phone (Android): We no longer have an app, BUT what you can do is create an "app-like" tile on your phone. Attached are screenshots how and here are step by step directions:1. Open bee-och.com in your regular browser on your phone.2. Click the extra options 3-dot menu in the top right corner.3. Select "Add to home screen"

Welcome to the new bee-och Hive! Returning customers reset your password to login FREE Shipping on Orders $99+ Free Gift with Every $100 order – select options in the cart!

Welcome to the new bee-och Hive! Returning customers reset your password to login Free Shipping on orders $99+ FREE Gift with every $100 Spent!

BEE-OCH Organics Headquarters, Boutique & Refillery

721 4th Street Suite C Fort Lupton, CO 80621

Call Us or Text Us at 303-506-3124 for Assistance or to Schedule a Visit Outside of Regular Store Hours!

Monday 9:00 AM - 3:00 PM

Tuesday 9:00 AM - 3:00 PM

Wednesday 9:00 AM - 3:00 PM

Thursday 9:00 AM - 3:00 PM

Friday 9:00 AM - 3:00 PM

Saturday 10:00 AM - 1:00 PM

Sunday Closed

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Frequently Asked Questions

FAQ

How long does it take to receive my order?

We strive to ship all orders the same or next business day, with a 1:00 pm MDT cutoff time! Transit times can vary depending on shipping options chosen, but typically arrive within 1-4 business days after you receive your tracking number depending on your location. Colorado metro orders tend to arrive overnight because we are so close!

What is the return policy?

Helping you fall back in love with your skin is our mission! If you are not 100% satisfied with your organic goodness after 14 days of receiving your order, return it for store credit to use towards your next order! A small 20% restocking fee applies to used or opened product. Email us at info@bee-och.com to initiate a return or exchange.

What do I do if my package tracking is not updating?

Every once in a while, the tracking information doesn’t update as it’s moving through the USPS system. Often times this is due to a missed scan at one of it’s stops. Rest assured that if you received a shipping notification from us, your package is on its way! If your package doesn’t arrive or you don’t see a tracking update in the next few days, please reach back out and we will get a replacement out ASAP for you.

What do I do if my package is marked as delivered but not at my house (Lost or stolen)?

Thank you so much for your order and I am sorry to hear about your missing package! Missing packages are typically due to a delivery error and usually show up within the next day or two; it either turns up with a neighbor or was marked as delivered by accident and comes the next day or so. We recommend taking your tracking number to the post office as they are often able to use GPS to find out where it was delivered.

My BEE-OCH App isn't working, what can I do?

How to save website as tile on phone (Android):
We no longer have an app, BUT what you can do is create an “app-like” tile on your phone. Attached are screenshots how and here are step by step directions:1. Open bee-och.com in your regular browser on your phone.2. Click the extra options 3-dot menu in the top right corner.3. Select “Add to home screen”

I am having trouble logging into my wholesale account - what should I do?

Wholesale functionality is BACK! If you are an established wholesale partner, please login to your account and click the link to “Request Wholesale Status Change” in your dashboard. Returning clients will need to reset your password to login to your account.

How do I earn Pollen Points for referring my friends and family?

Thanks so much for sharing the BEE-OCH love! Our referral program is located in your account dashboard. When you share your referral link, it will automatically give your friends/family $10 off their order placed through your exclusive link! In return, you get $10 worth of Pollen Points added to your account when they place an order using your link. If you’d like to start earning referral rewards here’s your steps:

“My Account” -> “Pollen Points” -> “Manage Pollen Points” -> “Share Referral Link”

Will my products ship OK in the summer?

Yes, all BEE-OCH products ship perfectly in the summertime. And we have 9 years of summer shipping experience to prove it!

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BEE-OCH Organics Headquarters, Boutique & Refillery

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