One day, my husband looked at me really serious and said, “Do you really want to make lip balm for a living?” And I blurted out, “Yeah, BEE-OCH!”
Contact Us
Frequently Asked Questions
FAQ
Shipping & Delivery
You can find your tracking information in two places:
1. Account Dashboard: Log into your account at bee-och.com/my-account and view your order history
2. Shipping Email: Check your email for the shipping notification with your tracking number and direct tracking link
Use your tracking number on the carrier's website (USPS or UPS) for the most up-to-date delivery information.
1. Account Dashboard: Log into your account at bee-och.com/my-account and view your order history
2. Shipping Email: Check your email for the shipping notification with your tracking number and direct tracking link
Use your tracking number on the carrier's website (USPS or UPS) for the most up-to-date delivery information.
Processing Time: Orders ship within 1-2 business days
Delivery Time: 1-4 business days after shipping (depending on your chosen shipping method)
Free Shipping: Automatically applied to orders $99+
You'll receive a tracking number once your order ships so you can monitor its progress.
Delivery Time: 1-4 business days after shipping (depending on your chosen shipping method)
Free Shipping: Automatically applied to orders $99+
You'll receive a tracking number once your order ships so you can monitor its progress.
Don't worry - this happens occasionally due to missed scans in the USPS system. If you received a shipping notification from us, your package is on its way.
What to do:
• Wait 2-3 more days for tracking to update and be scanned in at its next stop
• Contact us if it doesn't arrive within a few days
We'll send a replacement immediately if your package doesn't show up.
What to do:
• Wait 2-3 more days for tracking to update and be scanned in at its next stop
• Contact us if it doesn't arrive within a few days
We'll send a replacement immediately if your package doesn't show up.
This usually resolves within 1-2 days. Here's what to do:
Check these locations:
• With neighbors
• Building office or mailroom
• Around your property (porches, back doors)
Visit your local post office with your tracking number - they can use GPS to see exactly where it was delivered.
Look for: A 6x6 brown box with pink BEE-OCH branded tape
In 10+ years of shipping, we've only had 1-2 packages completely disappear. If yours doesn't turn up in a couple days, we'll take care of you immediately.
Check these locations:
• With neighbors
• Building office or mailroom
• Around your property (porches, back doors)
Visit your local post office with your tracking number - they can use GPS to see exactly where it was delivered.
Look for: A 6x6 brown box with pink BEE-OCH branded tape
In 10+ years of shipping, we've only had 1-2 packages completely disappear. If yours doesn't turn up in a couple days, we'll take care of you immediately.
Absolutely! With 9+ years of shipping experience across all climates, our products are formulated to handle temperature fluctuations.
Summer shipping:
• Products like lip balm may soften but won't melt until 130°F
• Everything firms back up once cooled
• No loss of potency or effectiveness
Winter shipping: Products remain stable in cold temperatures
If anything arrives damaged due to extreme weather, just let us know and we'll make it right immediately.
Summer shipping:
• Products like lip balm may soften but won't melt until 130°F
• Everything firms back up once cooled
• No loss of potency or effectiveness
Winter shipping: Products remain stable in cold temperatures
If anything arrives damaged due to extreme weather, just let us know and we'll make it right immediately.
Returns & Exchanges
Our mission is helping you fall back in love with your skin! If you're not 100% satisfied within 14 days of receiving your order, we've got you covered.
Return Policy:
• 14-day return window from delivery date
• Store credit issued for returns
• 20% return fee on opened/used products
• If your original order included free shipping as a promotion or qualified for our free shipping threshold, our actual shipping costs will be deducted from your refund
• Sample sizes and sale items are final sale
How to return: Email [email protected] to start the process. Our team will first help troubleshoot any application issues (we often solve the problem without needing a return!).
Important: Returns must be shipped within 7 days of initiating the return process.
Return Policy:
• 14-day return window from delivery date
• Store credit issued for returns
• 20% return fee on opened/used products
• If your original order included free shipping as a promotion or qualified for our free shipping threshold, our actual shipping costs will be deducted from your refund
• Sample sizes and sale items are final sale
How to return: Email [email protected] to start the process. Our team will first help troubleshoot any application issues (we often solve the problem without needing a return!).
Important: Returns must be shipped within 7 days of initiating the return process.
Yes! Exchanges work the same as returns with a 20% fee on opened products.
Easy exchange process:
1. Email us at [email protected] to initiate your exchange
2. Our team will help troubleshoot any application issues first (we often solve the problem without needing a return!)
3. If an exchange is still needed, we'll provide return instructions
4. Receive store credit to your account to use on any product you'd like
Easy exchange process:
1. Email us at [email protected] to initiate your exchange
2. Our team will help troubleshoot any application issues first (we often solve the problem without needing a return!)
3. If an exchange is still needed, we'll provide return instructions
4. Receive store credit to your account to use on any product you'd like
Smart move! We make it easy to try before you commit to full sizes.
Two ways to get samples:
1. Individual samples: Most products have a sample size option on their product page
2. Complete sample collection: Our 19-Piece Discovery Kit includes samples of our most popular products 🌸🐝
The Discovery Kit is the most cost-effective way to explore our entire product line and find your new favorites.
Two ways to get samples:
1. Individual samples: Most products have a sample size option on their product page
2. Complete sample collection: Our 19-Piece Discovery Kit includes samples of our most popular products 🌸🐝
The Discovery Kit is the most cost-effective way to explore our entire product line and find your new favorites.
Account & Rewards
Our Pollen Points rewards program makes every purchase more rewarding!
Ways to Earn:
• Sign Up: 300 Pollen Points
• Spend $75+ on any order: 100 Points
• Place an Order: 3 Pollen Points for every $1 spent
• V.I.Bee Buyers - Bonus every 3rd Order: 500 Pollen Points
• Referral Link Signup: 1000 Pollen Points
• Completed Referral: 1000 Pollen Points
• Monthly Top Points Earner: 500 Pollen Points
• Leave a Product Review: 200 Points
• Celebrate a Birthday: 500 Pollen Points
Ways to Redeem:
• 500 Pollen Points: $5 OFF COUPON
• 1,000 Pollen Points: $10 OFF COUPON
• 2,000 Pollen Points: $20 OFF COUPON
• 3,000 Pollen Points: $30 OFF COUPON
• Optional: Convert up to 2,000 Pollen Points into a coupon code to share with friends & family
Get started: Create an account at bee-och.com/my-account during checkout to start earning immediately.
Ways to Earn:
• Sign Up: 300 Pollen Points
• Spend $75+ on any order: 100 Points
• Place an Order: 3 Pollen Points for every $1 spent
• V.I.Bee Buyers - Bonus every 3rd Order: 500 Pollen Points
• Referral Link Signup: 1000 Pollen Points
• Completed Referral: 1000 Pollen Points
• Monthly Top Points Earner: 500 Pollen Points
• Leave a Product Review: 200 Points
• Celebrate a Birthday: 500 Pollen Points
Ways to Redeem:
• 500 Pollen Points: $5 OFF COUPON
• 1,000 Pollen Points: $10 OFF COUPON
• 2,000 Pollen Points: $20 OFF COUPON
• 3,000 Pollen Points: $30 OFF COUPON
• Optional: Convert up to 2,000 Pollen Points into a coupon code to share with friends & family
Get started: Create an account at bee-och.com/my-account during checkout to start earning immediately.
Yes! Share the BEE-OCH love and earn rewards for both you and your friends.
How it works:
• Your friends get $10 off their first order
• You get $10 worth of Pollen Points when they purchase
How to share your link:
1. Go to "My Account" → "Pollen Points" → "Manage Pollen Points"
2. Click "Share Referral Link"
3. Copy and share your unique link anywhere - social media, email, text
The more you share, the more you earn!
How it works:
• Your friends get $10 off their first order
• You get $10 worth of Pollen Points when they purchase
How to share your link:
1. Go to "My Account" → "Pollen Points" → "Manage Pollen Points"
2. Click "Share Referral Link"
3. Copy and share your unique link anywhere - social media, email, text
The more you share, the more you earn!
Never run out of your organic essentials again! Our Subscribe & Save program is our best ongoing discount for loyal customers.
Benefits:
• Save 10% on every order
• Choose delivery frequency: every 1, 2, 3, 4, or 5 months
• Free Gift with every new subscription and renewal
• Skip, pause, or cancel anytime from your account
• Modify products or quantities easily
Perfect for: Products you use regularly like cleansers, moisturizers, deodorant, and makeup.
Benefits:
• Save 10% on every order
• Choose delivery frequency: every 1, 2, 3, 4, or 5 months
• Free Gift with every new subscription and renewal
• Skip, pause, or cancel anytime from your account
• Modify products or quantities easily
Perfect for: Products you use regularly like cleansers, moisturizers, deodorant, and makeup.
Managing your subscription is easy! You have complete control from your account dashboard.
To make changes:
1. Login to your account and click the "Subscriptions" tab
2. View all active subscriptions and details
3. Make changes, skip deliveries, or cancel as needed
Adding products to existing subscriptions:
When checking out with new items, select "Add to Existing Subscription" next to the Submit Order button.
Automatic reminders: You'll get an email 7 days before each renewal with direct links to make changes.
To make changes:
1. Login to your account and click the "Subscriptions" tab
2. View all active subscriptions and details
3. Make changes, skip deliveries, or cancel as needed
Adding products to existing subscriptions:
When checking out with new items, select "Add to Existing Subscription" next to the Submit Order button.
Automatic reminders: You'll get an email 7 days before each renewal with direct links to make changes.
This happens when you already have another discount applied to your cart.
The issue: Only one discount can be used per order
The solution:
1. Remove any existing coupon codes from your cart
2. Then apply your Pollen Points
Tip: Compare the savings to see which gives you the better deal - your coupon code or Pollen Points - and use whichever saves you more! If you choose to use a discount code instead, your Pollen Points will be waiting for you next time.
The issue: Only one discount can be used per order
The solution:
1. Remove any existing coupon codes from your cart
2. Then apply your Pollen Points
Tip: Compare the savings to see which gives you the better deal - your coupon code or Pollen Points - and use whichever saves you more! If you choose to use a discount code instead, your Pollen Points will be waiting for you next time.
Location: Your store credit appears on the checkout page under "Apply Gift Cards"
Requirements: You must be logged into your account to see your available store credit balance
Can't see it? Make sure you're signed into the same account where you received the store credit. If you're still having trouble, email us at [email protected] with your order number.
Requirements: You must be logged into your account to see your available store credit balance
Can't see it? Make sure you're signed into the same account where you received the store credit. If you're still having trouble, email us at [email protected] with your order number.
Thanks for spreading the BEE-OCH love! Our referral program rewards you for sharing products you believe in.
Easy 3-step process:
1. Go to "My Account" → "Pollen Points" → "Manage Pollen Points" → "Share Referral Link"
2. Copy your unique referral link
3. Share it anywhere - social media, email, text messages
Rewards:
• Your friends get $10 off their order
• You get $10 worth of Pollen Points for each friend who makes a purchase
The points are automatically added to your account after their purchase is complete.
Easy 3-step process:
1. Go to "My Account" → "Pollen Points" → "Manage Pollen Points" → "Share Referral Link"
2. Copy your unique referral link
3. Share it anywhere - social media, email, text messages
Rewards:
• Your friends get $10 off their order
• You get $10 worth of Pollen Points for each friend who makes a purchase
The points are automatically added to your account after their purchase is complete.
Yes, Pollen Points expire after 6 months. Use them up!
No, Pollen Points cannot be combined with subscription discounts, but you can place separate orders to use points on regular-priced items. This keeps your subscription savings at 10% while letting you use points on additional purchases.
Product Information
Yes! We are USDA Organic Certified since 2015, which means annual inspections and strict ingredient standards. This certification ensures our products meet the highest organic standards possible.
Never! We are cruelty-free and always will be. We believe in creating beautiful products without harming any animals in the process.
Most of our products are vegan! Look for the "Vegan" logo on product pages to easily identify which products are 100% plant-based. Some products contain organic beeswax, which is why not all products are vegan-certified.
All products are third-party shelf life tested for at least 12 months. Store in a cool, dark place and use provided spatulas for jarred products to maximize their lifespan.
Each mineral makeup serves different coverage needs and preferences:
Tinted Moisturizer (Most Popular!):
• 3-in-1: moisturizer + 24% zinc oxide natural sunscreen + medium coverage
• Perfect for everyday wear and busy mornings
• Flawless, natural finish
Tinted Mineral Foundation:
• Higher coverage for when you need more + 24% zinc oxide
• Can double as spot concealer
• Water-resistant with beeswax - great for beach/pool days
• Best for dry skin types
Tinted Mineral Powder:
• Light, buildable coverage + 80% zinc oxide
• Perfect for touch-ups or over other products
• Oil-absorbing for combination/oily skin
Tinted Moisturizer (Most Popular!):
• 3-in-1: moisturizer + 24% zinc oxide natural sunscreen + medium coverage
• Perfect for everyday wear and busy mornings
• Flawless, natural finish
Tinted Mineral Foundation:
• Higher coverage for when you need more + 24% zinc oxide
• Can double as spot concealer
• Water-resistant with beeswax - great for beach/pool days
• Best for dry skin types
Tinted Mineral Powder:
• Light, buildable coverage + 80% zinc oxide
• Perfect for touch-ups or over other products
• Oil-absorbing for combination/oily skin
Absolutely! This is completely normal and the product works exactly the same in either consistency.
Why this happens: The 5-in-1 Skin Whip naturally transitions between liquid and solid around 75°F
To make it solid again:
• Pop it in the fridge for a couple hours
• Store in a cool place away from heat vents or sunny windows
Important note: You don't need to refrigerate it permanently - just when you want to change the consistency. The product is perfectly safe and effective whether liquid or solid.
Why this happens: The 5-in-1 Skin Whip naturally transitions between liquid and solid around 75°F
To make it solid again:
• Pop it in the fridge for a couple hours
• Store in a cool place away from heat vents or sunny windows
Important note: You don't need to refrigerate it permanently - just when you want to change the consistency. The product is perfectly safe and effective whether liquid or solid.
Wholesale
We're excited to work with retailers who share our passion for clean, organic beauty!
Application process:
1. Fill out our wholesale application: Complete the form here
2. Schedule your onboarding call: Book a 30-minute meeting
What to expect on the call:
• Learn about our wholesale platform
• Discuss your business needs
• Explore how we can best serve each other
• Get answers to your specific questions
This quick call helps us understand your business and ensure we're a great fit for partnership.
Application process:
1. Fill out our wholesale application: Complete the form here
2. Schedule your onboarding call: Book a 30-minute meeting
What to expect on the call:
• Learn about our wholesale platform
• Discuss your business needs
• Explore how we can best serve each other
• Get answers to your specific questions
This quick call helps us understand your business and ensure we're a great fit for partnership.
Bee sure that you are logging into our wholesale website which is different than our main site.
Wholesale website: https://wholesale.bee-och.com
How to know you're in the right place: The top banner is yellow instead of pink like our main site.
Still having trouble? Our wholesale platform is separate from our consumer site, so your login credentials may be different. If you continue to have issues, email us at [email protected] and we'll get you sorted out right away.
Wholesale website: https://wholesale.bee-och.com
How to know you're in the right place: The top banner is yellow instead of pink like our main site.
Still having trouble? Our wholesale platform is separate from our consumer site, so your login credentials may be different. If you continue to have issues, email us at [email protected] and we'll get you sorted out right away.
Technical Support
We no longer have a mobile app, but we have an even better solution!
Create a website "app" on your phone:
1. Open bee-och.com in your phone's browser
2. Look for the menu (3 dots) in the top right corner
3. Select "Add to home screen"
Benefits of this method:
• Works just like an app
• Always has the latest website features
• Takes up less storage space
• Never needs updates
This creates a convenient shortcut that opens directly to our website with full functionality!
Create a website "app" on your phone:
1. Open bee-och.com in your phone's browser
2. Look for the menu (3 dots) in the top right corner
3. Select "Add to home screen"
Benefits of this method:
• Works just like an app
• Always has the latest website features
• Takes up less storage space
• Never needs updates
This creates a convenient shortcut that opens directly to our website with full functionality!
Free Gifts will show up automatically in the cart page with qualifying orders $100+ after any discounts and before shipping and tax. You can select a free gift for every $100 spent.
If you don't see free gift options:
• Check that your cart total is $100+ after discounts
• Make sure you're on the cart page, not the product page
• Try refreshing the page
Still not seeing options? Add your free gift preference in the order notes and our team will include it with your order!
If you don't see free gift options:
• Check that your cart total is $100+ after discounts
• Make sure you're on the cart page, not the product page
• Try refreshing the page
Still not seeing options? Add your free gift preference in the order notes and our team will include it with your order!
Free shipping options will show up automatically as an option on qualifying cart totals of $99+ after discounts and before tax and shipping.
If you don't see free shipping:
• Check that your cart total is $99+ after any discount codes are applied
• Make sure you're at the shipping selection page during checkout
• Try refreshing the checkout page
Still having trouble? Contact us at [email protected] and we'll apply free shipping manually to your order.
If you don't see free shipping:
• Check that your cart total is $99+ after any discount codes are applied
• Make sure you're at the shipping selection page during checkout
• Try refreshing the checkout page
Still having trouble? Contact us at [email protected] and we'll apply free shipping manually to your order.
The tip option is completely optional and not required at all! You can absolutely skip right past it and complete your order without any tip. Don't let that stop you from getting your organic goodness!
About our tipping option:
We are a small business and team of 5 who handmake, hand pour, hand label, and put together every package like a gift to a friend. Tips are used as a quarterly bonus for our hardworking team who does everything they can to make sure that our customers get the cleanest organic skincare you can possibly find.
It's completely up to you! Some customers love to show extra appreciation to our team, but it's never expected or required. 🌸🐝
About our tipping option:
We are a small business and team of 5 who handmake, hand pour, hand label, and put together every package like a gift to a friend. Tips are used as a quarterly bonus for our hardworking team who does everything they can to make sure that our customers get the cleanest organic skincare you can possibly find.
It's completely up to you! Some customers love to show extra appreciation to our team, but it's never expected or required. 🌸🐝
Unfortunately, these payment platforms don't allow CBD product sales through their systems.
Why this happens: PayPal, Venmo, Apple Pay, and similar services have policies that restrict CBD transactions, even for legal products like ours.
Workaround options:
• Many credit card companies offer temporary/virtual card numbers for online purchases
• Venmo and Apple Pay may have virtual card features you can use instead
• Traditional credit and debit cards work perfectly on our site
Is my payment information secure?
Why this happens: PayPal, Venmo, Apple Pay, and similar services have policies that restrict CBD transactions, even for legal products like ours.
Workaround options:
• Many credit card companies offer temporary/virtual card numbers for online purchases
• Venmo and Apple Pay may have virtual card features you can use instead
• Traditional credit and debit cards work perfectly on our site
Is my payment information secure?
Absolutely! Your payment security is our top priority. Our website features:
- SSL encryption (look for the lock icon in your browser!)
- Secure payment processing through trusted financial institutions
- PCI compliance for credit card protection
- Security badges visible throughout checkout
- Encrypted data transmission - your info is never stored in plain text
- Dedicated server hosting - our website runs on its own secure server for maximum protection
We've been processing secure payments for years with zero security issues. We take your financial safety as seriously as we take our ingredient sourcing!
Need help? If you have further questions on this topic or want to have a manual invoice sent, please reach out to us directly at [email protected] and we can help you find the best payment solution.Still Have Questions?
Our BEE-OCH team is here to help! We pride ourselves on fast, fun, friendly, and educational customer service (never any bots). Submit a contact form below!
You can now check your order status and tracking number within your account dashboard. Login to your account and click on the “Orders” tab. Click here to go to your account dashboard.
We strive to process and ship all orders within 3 business days of receiving your order! Transit times will vary depending on shipping options chosen, but typically arrive within 1-5 business days after you receive your tracking number depending on your location for standard ground shipping.
Helping you fall back in love with your skin is our mission! If you are not 100% satisfied with your organic goodness within 14 days of receiving your order, return it for store credit to use towards your next order! A small 20% return fee applies to used or opened product. If your original order included free shipping as a promotion or qualified for our free shipping threshold, our actual shipping costs will be deducted from your refund. Note that sample sizes and sale items and non-returnable. Email us at [email protected] to initiate a return or exchange. Returns sent more than 7 days after initiating a return will not be accepted.
Every once in a while, the tracking information doesn’t update as it’s moving through the USPS system. Often times this is due to a missed scan at one of it’s stops. Rest assured that if you received a shipping notification from us, your package is on its way! If your package doesn’t arrive or you don’t see a tracking update in the next few days, please reach back out and we will get a replacement out ASAP for you.
Thank you so much for your order and I am sorry to hear about your missing package! Missing packages are typically due to a delivery error and usually show up within the next day or two; it either turns up with a neighbor or was marked as delivered by accident and comes the next day or so. We recommend taking your tracking number to the post office as they are often able to use GPS to find out where it was delivered.
How to save website as tile on phone (Android):
We no longer have an app, BUT what you can do is create an “app-like” tile on your phone. Attached are screenshots how and here are step by step directions:1. Open bee-och.com in your regular browser on your phone.2. Click the extra options 3-dot menu in the top right corner.3. Select “Add to home screen”
We now have an exclusive website just for wholesale buyers! Please fill out a new application at wholesale.bee-och.com
Thanks so much for sharing the BEE-OCH love! Our referral program is located in your account dashboard. When you share your referral link, it will automatically give your friends/family $10 off their order placed through your exclusive link! In return, you get $10 worth of Pollen Points added to your account when they place an order using your link. If you’d like to start earning referral rewards here’s your steps:
“My Account” -> “Pollen Points” -> “Manage Pollen Points” -> “Share Referral Link”
Yes, all BEE-OCH products ship perfectly in the extreme weather months. And we have 9 years of shipping experience to prove it!
You can make changes to your subscription anytime from your account dashboard. To find the options to make additions or changes to your products, skip your next renewal, or cancel your subscription: Login to your account dashboard and click on the “Subscriptions” tab to see all active subscriptions. When making changes to subscriptions, it takes you through the checkout process, which then overwrites the original subscription. If you simply want to “add to an existing subscription” you can checkout like normal and select “Add to Existing Subscription” next to the “Submit Order” button. You will also receive an email each time before your subscription renews with direct links to make any changes or additions.
Platforms such as PayPal, Venmo, ApplePay etc do not allow the sale of CBD products through their gateways so, unfortunately, we cannot use their services directly on our website. However, Venmo, ApplePay, and most credit card companies do have the feature of issuing temporary credit card numbers for making online purchases. If you have further questions on this topic, please reach out directly at [email protected]
Store credit can be found on the checkout page under the “Apply Gift Cards” section when you are logged in.
If you are receiving an error or the site is timing out after applying your Pollen Points, it is likely because there is another discount being applied to the cart as only one discount can be used per order. To apply your Pollen Points, remove the discount and apply again.
Our product line is USDA Organic Certified, which means there is a full 5-step traceback system all the way to the farmers who grew our ingredients. We get mass balance and traceback audits every year at our annual organic inspection as part of the National Organic Program’s quality and integrity standards. We use only trusted organic suppliers who provide 3rd party COAs with every lot of ingredient we receive (complete with extraction flow charts) and we do our own 3rd party testing on finished products with a lab based in Colorado for potency, purity, heavy metals, full-spectrum microbial, and shelf life. To request specific COAs, please email us at [email protected]
BEE-OCH Organics Headquarters
We Moved from Fort Lupton, Colorado to Wisconsin!
Hazel Green, Wisconsin 53811 (Local Curbside Pick-up coming soon! Not yet open for walk-ins)
Call Us or Text Us at 303-506-3124
-or- Email us at [email protected] for assistance!
We typically respond to new inquiries within one business day.
You can now check your order status and tracking number in your account dashboard!
- Monday
- Tuesday
- Wednesday
- Thursday
- Friday
- 9:00 AM - 3:00 PM
- 9:00 AM - 3:00 PM
- 9:00 AM - 3:00 PM
- 9:00 AM - 3:00 PM
- 9:00 AM - 3:00 PM
- Saturday
- Sunday
- 10:00 AM - 1:00 PM
- Closed
